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Paul Avins Enterprises Ltd & Massive Action Coaching Ltd

Privacy Policy & Terms and Conditions

Last updated: 22 May 2026

Part 1: Privacy Policy

Paul Avins Enterprises Ltd and Massive Action Coaching Ltd (together referred to as "we", "us" or "our") are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Both companies act as joint data controllers in respect of the personal data described in this policy.

1. Who We Are

Paul Avins Enterprises Ltd Registered address: 42 Lytton Road, Barnet, Hertfordshire, EN5 5BY

Massive Action Coaching Ltd Registered address: 42 Lytton Road, Barnet, Hertfordshire, EN5 5BY

For any questions, data requests or concerns, please contact us at: [email protected]

2. What Data We Collect

We may collect and process the following personal data:

• Name and contact details (email address, phone number)

• Business name and role

• Payment and billing information (processed securely via third-party providers)

• Communications you send to us

• Website usage and behavioural data (via analytics tools)

• Marketing preferences and interaction history

3. How We Collect Your Data

We collect your data when you:

• Subscribe to our newsletter or marketing communications

• Register for or attend an event, workshop or summit

• Apply for or purchase a coaching programme or product

• Contact us via our website, email or social media

• Interact with our website (via cookies and analytics)

4. How We Use Your Data

We use your personal data for the following purposes:

• To deliver the services you have requested or purchased

• To send you our newsletter and relevant marketing communications (where you have given consent or we have a legitimate interest)

• To manage your relationship with us as a client or subscriber

• To process payments and fulfil contractual obligations

• To improve our website, products and communications

• To comply with legal obligations

5. Our Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: where you have opted in to receive marketing communications

• Contract: where processing is necessary to deliver services you have agreed to

• Legitimate interests: where we have a legitimate business interest that does not override your rights

• Legal obligation: where we are required to process data by law

6. Third-Party Tools and Data Processors

We use carefully selected third-party tools and platforms to operate our business. These providers act as data processors on our behalf and are contractually required to handle your data securely and in line with UK GDPR.

GoHighLevel (GHL) is our primary CRM and marketing platform, used to manage contact records, send email communications, and host landing pages and opt-in forms. Your data stored in GoHighLevel is subject to their privacy policy and data processing agreements.

We also use third-party tools across the following categories: payment processing, video conferencing and webinar delivery, event management, website analytics, and business operations and automation. We will update this policy if any new tools are introduced that materially affect how your data is used.

7. How Long We Keep Your Data

We retain your personal data only for as long as is necessary for the purposes set out in this policy. In general:

• Subscriber data is retained for as long as you remain subscribed, plus a reasonable period thereafter

• Client data is retained for a minimum of six years following the end of our engagement, in line with legal and financial obligations

• You may request deletion of your data at any time (see Your Rights below)

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request erasure of your data (the 'right to be forgotten')

• Object to or restrict how we process your data

• Data portability — receive your data in a structured, commonly used format

• Withdraw consent at any time, without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

Our website uses cookies to improve your experience and to help us understand how our site is used. These include essential cookies required for the site to function, and optional analytics cookies. You can manage your cookie preferences via the cookie banner on our website.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be published on our website with the date it was last updated. We encourage you to review it periodically.

Part 2: Terms and Conditions

These Terms and Conditions govern your use of our website, services, programmes and events offered by Paul Avins Enterprises Ltd and Massive Action Coaching Ltd. By accessing our website or purchasing any product or service, you agree to be bound by these terms.

1. About Us

Paul Avins Enterprises Ltd and Massive Action Coaching Ltd are companies registered in England and Wales. Our registered address is 42 Lytton Road, Barnet, Hertfordshire, EN5 5BY.

For all enquiries: [email protected]

2. Our Services

We offer business coaching, mentoring, group programmes, events, summits, online content and related products and services. The specific details, inclusions, pricing and delivery method of each service will be confirmed at the point of purchase or agreement.

3. Purchasing and Payment

By purchasing a product or service from us, you confirm that:

• You are legally capable of entering into binding contracts

• The information you provide is accurate and complete

• You accept these Terms and Conditions in full

Payment terms will be confirmed at the point of sale. Where payment plans are offered, you are committing to the full payment schedule. Failure to complete payments may result in suspension of access to services.

All prices are quoted in British Pounds Sterling (GBP) and are inclusive of VAT where applicable.

4. Cancellations and Refunds

Cancellation and refund terms vary by product and service type and will be clearly stated at the point of purchase. In general:

• Event tickets: cancellations made more than 30 days before the event date may be eligible for a credit or transfer. Cancellations within 30 days are non-refundable. Tickets may be transferred to another individual with prior notice.

• Coaching programmes: given the nature of the service, payments are generally non-refundable once the programme has commenced. Please review the specific terms provided at sign-up.

• Digital products: due to the immediate nature of digital delivery, all sales are final unless otherwise stated.

Nothing in these terms affects your statutory rights under UK consumer law.

5. Intellectual Property

All content, materials, frameworks, tools, presentations and resources produced by us — including but not limited to the Scale Up Saturday newsletter, coaching materials, event content and online resources — remain the intellectual property of Paul Avins Enterprises Ltd and Massive Action Coaching Ltd.

You may not reproduce, distribute, share or commercially exploit any of our materials without our express written permission.

6. Confidentiality

Where you are given access to confidential information — including group coaching environments, community discussions or client-specific materials — you agree to treat that information with discretion and not share it externally without consent.

7. Disclaimer

Our coaching, content and programmes are designed to support business growth and development. However, results will vary based on individual effort, circumstance and application. Nothing we provide constitutes financial, legal or professional advice, and we make no guarantees of specific outcomes or results.

To the maximum extent permitted by law, we exclude all liability for indirect or consequential loss arising from your use of our services.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. The most current version will be published on our website. Continued use of our services following any update constitutes your acceptance of the revised terms.

10. Contact

For any questions about these terms or our privacy practices, please contact:

Paul Avins Enterprises Ltd & Massive Action Coaching Ltd 42 Lytton Road, Barnet, Hertfordshire, EN5 5BY [email protected]

Terms & Conditions
Privacy Policy